Terms and Conditions of Cross Market service provision

This agreement describes the terms and conditions on the basis of which the services of Cross Market service are provided and is an official written public offer addressed to individuals (hereinafter referred to as the User) to conclude the Agreement on the provision of services by Cross Market service on the terms and conditions set out below. Before using the services of the Cross Market service, the User is obliged to familiarise himself with the terms and conditions of the “Agreement on the provision of services by the Cross Market service”. The use of Cross Market services is possible only if the User accepts all the terms and conditions of the Agreement. The current version of the Agreement is available for public access on the website of the Cross Market service.

1.1. The cross-market.net service (hereinafter – the Service) is a service that provides services to individuals and legal entities in terms of exchange, purchase or sale of electronic currency. These services are carried out through a special software package available at https://cross-market.net/.

1.2. User is a legal entity / individual who has unconditionally accepted all the terms and conditions of this offer and uses the services of the service cross-market.net.

1.3. Payment systеm is a software package created by a third party, through which the accounting of digital currency units, electronic money and other obligations is carried out, organising the mutual settlement of users, etc. According to this agreement, the key payment systems are considered to be: Yandex.Money, BTC, Perfect Money, QIWI, Payeer, etc. Legal entities and individuals can always find a complete list of all payment systems at cross-market.net.

1.4. Electronic money (electronic currency) is money or other obligations that arise between persons using this currency and those who created it. These obligations have a digital form.

1.5. Transactions (payments) are the transfer of digital currency (electronic money) from the sender’s account to the recipient’s account.

1.6. Application – a specific intention of the visitor of the cross-market.net resource to use its services by accepting the relevant rules of this offer. This intention is expressed in the form of providing information by the user and its transfer to the service through a special electronic form, which is placed on the resource cross-market.net

1.7. Initial electronic currency is the currency that is available to the user, and which he wants to exchange or sell, receiving in return other electronic currency or money in another form.

1.8. Received currency is the currency that the user of the service cross-market.net receives as a result of the exchange, transferring the initial currency of the service.

1.9. Parties are all users who have unconditionally accepted the rules specified in this agreement and decided to use the services of the cross-market.net service, as well as the cross-market.net service itself

1.10. Currency exchange is an operation to exchange electronic currency of various payment systems.

1.11. Currency reserves are the amount of electronic money that the cross-market.net service has in its possession, and within which users can carry out exchange operations through this service. Each user can get up-to-date information about the amount of reserves by visiting the main page of this service.

1.12. The exchange rate is the ratio of one electronic currency to another during the exchange process.

1.12. The exchange rate is the ratio of one electronic currency to another during the exchange process.

2.1 This agreement regulates the relations between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.

2.2 This agreement does not override the applicable laws of the countries of registration and location of the Service and the User, as well as the contractual relations between the User and the Electronic Payment systеm (systems).

2.3. This Agreement is deemed to be accepted on the terms of the public offer accepted by the User in the course of submitting the Application, which is an integral part of this Agreement.

2.3.1 The information displayed by the Service on the parameters and terms of the Application is recognised as the public offer.

2.3.2 The acceptance of the public offer is recognised as the User’s actions upon completion of the Application, confirming his/her intention to make a transaction with the Service on the terms offered by the Service immediately before the completion of the Application. In case of registration on the Service’s website, this Agreement comes into effect at the moment of ticking the box before the words “I agree with the terms of the offer” and clicking the “Register” button.

2.3.3. The date and time of acceptance, as well as the parameters of the terms of the Order are recorded by the Service automatically at the moment of completing the formation of the Order.

2.4. This Agreement comes into effect from the moment of completing the formation of the Order by the User.

2.5. This Agreement terminates from the moment the details provided by the User are credited to the User’s account.

3.1 The subject of this Agreement is the services of exchange, purchase and sale of title units of electronic payment systems, carried out by order of the User, as well as other services described on the website of the Service.

3.2 The amount of the Cross-Market Service’s remuneration for these actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.

3.3 The cost of the Cross-Market Service’s services is set by the management of the Service and published on the website of the Service.

3.4. The Cross-Market Service has the right to unilaterally change the rates of exchange of Electronic currencies and the fees charged at any time, which it notifies the Users of the Service by placing information about these changes on the Internet site of the Service.

3.5. The Application created by the User on the Internet site of the Service specifies the Rate, the method of Exchange, as well as the total amount of transferred funds or electronic currency.

3.6. The Cross-Market Service collects the cost of its remuneration at the time of the relevant Transaction.

4.1 The User orders services from the Cross-Market Service by sending an Application via the Service’s website.

4.2 The User manages the exchange process or receives information about the progress of the service using the appropriate user interface located on the Service’s website.

4.3 The Service processes the User’s Applications in strict compliance with the privacy policy (clause 5 of this Agreement), as well as the anti-money laundering and transaction prevention policy, When making a refund, all commission expenses for the transfer of Electronic Units are made from the received funds at the User’s expense. The Service is not responsible for possible delays in the return, if they occurred through no fault of the Service.

4.8. If the number of the received Electronic Units differs from the number declared by the User, the Service can unilaterally terminate the agreement by refusing to fulfil the request and returning the received funds to the sender’s details within the next 24 hours. When making the return, all commission expenses for the transfer of Electronic Units are made from the received funds at the expense of the User. The Service is not responsible for possible delays in the return, if they occurred through no fault of the Service.

4.9. In case of failure to send the cash equivalent to the details specified by the User within 24 hours from the moment of receipt of payment from the User, if there are no reasons for blocking the Electronic Units received under the User’s Application by the Service, the User may request the termination of the agreement by cancelling his/her Application and returning the Electronic Units in full.

4.10. The request for cancellation of the Application shall be made by the Service. The Service is not responsible for possible delays in the return, if they occurred through no fault of the Service.

4.12. The Service has the right to engage third-party performers to fulfil its obligations.

4.13. The Service has the right to cancel the operation in progress and return the Electronic Units and/or financial means deposited by the User with reimbursement of the Electronic Settlement systеm fees to the User without giving any reasons.

4.14. The Service has the right to refuse the User in further servicing in case the User violates any of the clauses of this agreement.

4.15. All subsequent Applications created by the User after the refusal of further servicing of the User by the Service are automatically frozen.

4.16. The Service has the right to delay the execution of the transaction until the User’s identity is identified, with the help of a phone call, as well as by other means not contradicting the current legislation.

4.17. When using the services of the Cross-Market Service, the User confirms that he/she legally owns and disposes of the funds and electronic currency involved in the respective Payment.

4.18. The User undertakes to independently calculate and pay all taxes required by the tax legislation of the location of the User.

4.19. Special conditions of some Payment systems:

– when the User sends money in the payment systеm Yandex.Money, the transfer is frozen for 24 hours, after the expiration of this time the transfer is unfrozen.

– when the User sends money in cryptocurrencies Bitcoin, Litecoin, Ethereum, the exchange request will be accepted for execution after two transaction confirmations.

4.20. The user guarantees that he is not involved in:

– money laundering operations;

– receiving proceeds from drug trafficking;

– receiving proceeds from criminal and/or terrorist activities;

– proceeds from trade with countries, trade with which is prohibited by international organisations;

– proceeds from any other illegal activities.

4.21. The Service has the right to require the client to create a new application in case of delay in confirming a cryptocurrency transaction for more than 8 hours. The Service also has the right to return the client’s funds, with the deduction of the commission of the corresponding cryptocurrency wallet.

4.22. The Service has the right to unilaterally terminate the agreement if the client violated the procedure for using the service.

4.22.1. The presence in the client’s actions of signs of violation of the order of using the service is determined at the discretion of the service.

4.22.2. When the agreement is unilaterally terminated, the service makes a refund to the sender’s details within 60 calendar days.

4.22.3 In case the number of received Electronic Units differs from the declared by the User or the payment was made by two payments, the application will be considered erroneous, as well as not paid, the funds in this case will not be returned.

4.22.4. In case the User conducts a transaction in which he gives or receives VTS, he should take into account the fact that any transaction in the VTS network can be confirmed from 30 minutes to a day. The Service cannot influence the speed of transaction confirmation.

4.22.5. Requisites for payment requests are valid for 60 minutes, after this time transfers are not counted as payment and are not refundable.

4.22.6. Transfers to our details without creating an exchange request are not counted as payment and are not refundable.

4.22.7. In case the Bitcoin network load is high, the processing time of requests in the direction of Bitcoin return can be increased up to 40 minutes.

4.23. The Service has the right to request any additional information about the payment made by the client on the application, such as: a receipt of payment made on the application, a screenshot of the transaction made in payment for the application created by the client, TXID of the transaction, etc.

4.24. Processed applications are not subject to return, cancellation or exchange.

5.1 To carry out operations the Service accepts from the User his personal data, which the Service undertakes to store in encrypted form, not to make public, not to transfer to third parties, except for cases described in clauses 5.4, 5.5 and 6.5 of this agreement.

5.2. Carrying out all operations with Applications, as well as the transfer of personal data from the User to the Service is carried out via encrypted SSL-channel with a key length of 256 bits.

5.3. The Service has the right, if necessary, to independently carry out activities to collect additional data about the User by any available means. All information collected as a result of such activities shall not be made public, shall not be transferred to third parties, except for cases described in clauses 5.4, 5.5 and 6.5 of this agreement.

5.4 The Service has the right to transfer personal data of the User and details of transactions made by him, provided that their confidential status is preserved upon an official written request / court decision / own initiative (in case of need for investigation) to law enforcement agencies, as well as to the User to whom they belong.

5.5. The Service has the right to transfer details of the transaction and the User’s personal data related to the transaction at the official request of the Electronic Settlement systеm for internal investigations.

5.6. All collected data about the User, as well as details of the transactions performed by the User, are stored in the Service’s database for three years from the date of the Service’s execution of the last User’s Application.

6.1. In accordance with international law, Cross-Market adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of money laundering operations, that is, actions aimed at returning money or other securities of illegal origin to the financial and economic market, presenting their acquisition and possession as completely legitimate and normal, as well as conducting other operations of an illegal nature.

6.2. To prevent illegal transactions, the Service sets certain requirements for all Applications created by the User:6.2.1. The sender and the recipient of the Payment under the Application must be the same person. Transfers in favor of third parties are strictly prohibited using the services of the Service.

6.2.2. All contact information entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and completely reliable.

6.2.3. It is strictly prohibited for a User to create Applications using anonymous proxy servers or any other anonymous Internet connections.

6.3. To prevent illegal transactions, the Service:

– Uses an internal systеm for automated analysis of transactions and user behavior (fraud prevention systеm) that stops all suspicious User transactions.

– Sets limits on User operations depending on the level of identification of the User’s identity and the country of origin.

– Adheres to the “Know your customer” policy.

– Performs verification by all available means of all data provided by the User.

6.4. The Service reserves the right to freeze all current User Requests until copies of the User’s identity documents are received from the User, as well as the source of origin of Electronic Units and other information necessary to verify the operation in the following cases:

– Upon detection of a violation of any of the requirements set out in paragraph 6.2 of this Agreement.

– When the User’s Application is stopped by the fraud prevention systеm.

– If the administration of the Service has reasonable suspicions that the user is trying to use the services of the Service for money laundering or for the purpose of conducting any other illegal operations.

In turn, the User undertakes to submit the requested document within 7 working days from receipt of the request for its provision, or request cancellation of the application.6.4.1. In case of the User’s refusal to submit the requested documents, the Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.10 of this Agreement.

6.5. The Service reserves the right to refuse further service to the User and take the actions described in paragraph 4.7 of this agreement, after which transfer all the User’s data available to the Service, as well as all available information about the User’s operations to law enforcement agencies in the following cases:

– Identification of transactions aimed at money laundering, financing of terrorist organizations, fraud of any kind, as well as transactions aimed at conducting any other illegal and illegal operations.

– If the Service has a reasonable suspicion that the document provided by the User to identify the User’s identity is fake or invalid.

– Receipt of information from authorized bodies about the illegality of the User’s possession of electronic units or financial means and/or other information that makes it impossible for the Service to provide services to the User.

– Identification of any actions or attempts to commit actions by the User aimed at exerting any negative impact on the software and hardware complex of the Service.

– Identification of any actions or attempts to commit actions by the User aimed at stealing databases and other tangible and intangible property of the Service.

– Identification of any actions or attempts to commit actions by the User that can cause any physical, material and non-material harm to the Service.

6.6. The Service reserves the right to verify by all means available to it the personal and any other information received from the User.

7.1. The Service is not a bank. The Service offers its services around the clock, seven days a week and will strive to ensure that the hardware and software complex that implements the capabilities of the Service works without failures.

7.2. The Service provides its services on an “as is” basis, as described on the pages of the Service’s website and does not offer any additional guarantees.

7.3. By using the Service, the User agrees that the scope of the Service’s liability is limited to the funds received from the User to fulfill the subject matter of this agreement, that the Service does not provide additional guarantees and does not bear any additional responsibility to the User, as well as the User does not bear additional responsibility to the Service, except for the cases specified in clause 7.9.

7.4. The Service will make every effort, but does not guarantee that its services will be available around the clock, daily. The Service does not bear any responsibility for losses, lost profits and other costs incurred by the User as a result of the inability to access the site and the services of the Service.

7.5. The Service does not bear any responsibility for losses, lost profits and other User costs resulting from delays, errors or failures in making bank payments or electronic transfers.

7.6. The Service does not bear any responsibility for losses, lost profits and other User costs resulting from erroneous User expectations regarding the Service’s tariff rates, profitability of transactions and other subjective factors.

7.7. If the User provides erroneous data in the information about the details of the recipient of funds, the Service does not bear any responsibility for any adverse consequences or damage resulting from this error.

7.8. Using the services of the Service, the User is solely responsible for paying taxes in accordance with the tax legislation of the country at his place of residence. The Service is not a tax agent, and will not notify the User of any possible tax costs when using the services of the Service.

7.9. The User guarantees compensation for losses of the Service (management company, managers and employees) in cases of lawsuits or claims directly or indirectly related to the User’s use of the Service, with the exception of losses caused by culpable (intentional or careless) actions of the Service itself.7.10. The User undertakes to refrain from using the services of the Service to conduct fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User’s actions may be considered illegal in accordance with the legislation of the User’s country of residence and/or the country where the Service is registered.7.11. The User undertakes not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, as well as not to exert any other influence capable of disrupting the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent the law.

7.12. In case of detection of falsification of communication flows or any negative impact on the normal operation of the Service’s program code, which is directly or indirectly related to the User’s application, the execution of the application by the Service is suspended, after which the actions described in clause 6.5 of this agreement are taken.

7.13. Neither the User nor the Service will be responsible to each other for delays or non-fulfillment of their obligations resulting from the occurrence of force majeure circumstances, including natural disasters, fire, flood, terrorist acts, changes of power, civil unrest, as well as the non-functioning of Electronic payment systems, energy supply systems, communication networks and Internet service providers.

7.14. Electronic payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to an agreement between the Payment systеm and/or a financial institution and the User, and in no way is responsible for the incorrect or unauthorized use of the Electronic Payment systеm by the User, as well as for the User’s abuse of the functionality of the Electronic Payment systеm. The mutual rights and obligations of the User and the Electronic Payment systеm and/or financial institution are regulated by the relevant agreements.

7.15. The User guarantees that he is not a citizen and tax resident of the United States of America.

7.16. All funds received by our service after three months, after the creation of the application, are placed at the disposal of the Cross-Market service. The Service can subsequently dispose of these funds at its discretion.

7.17. All funds received by the Cross-Market service without creating applications are transferred to the orders of the service.

7.18. The user who has specified incorrect details for the exchange undertakes to provide the correct details for the exchange within three months from the date of creation of the application. Otherwise, all funds are placed at the disposal of the Cross-Market service.

7.19. In case of receipt of an amount from the User, the amount of which differs from that indicated in the application, the Cross-Market service may suspend the exchange, and after the User’s request, make payment of the amount actually received at the exchange rate in effect at the beginning of the operation.

7.20. In case of direct or indirect actions of the client, the service incurs losses, the client is obliged to compensate the damage caused to the service in the amount of 100%. All current and subsequently paid applications “payments” are transferred to the use of the service until the damage is fully covered.

7.21. On the recommendation of the security services of payment systems, as well as the security service of our service, in order to avoid fraudulent actions and damage to our service, the processing of the client’s request may be suspended for up to 24 hours, after the request will be executed.

7.22. Funds sent without creating an application or by mistake to our banking details are not refundable.

8.1. Disputes and disagreements arising within the framework of the provision of services by the Service to the User are resolved through negotiations between the User and the administration of the Service, based on the provisions of this agreement.

8.1.1. Any claims under this agreement may be accepted by the Service in electronic form by sending a message in essence of the claim to the details (contacts page) indicated on the Service’s website.

8.2. If it is impossible to resolve the issues arising through negotiations, the dispute is resolved in accordance with the current legislation at the place of registration of the Service.

9.1. The Cross-Market Service has the right to send the User information on the status of the exchange process, as well as other information, including advertising, to the e-mail specified by him.

9.2. The information on the site, including graphics, text information, program codes, etc., is the property of the Cross-Market site and is protected by copyright laws. Every case of unauthorized copying (in whole or in part) can be prosecuted within the framework of current legislation.

9.3. Acceptance of this offer means the Payer’s unconditional consent to the processing by the Service of his personal data provided by the Payer by the Service for the purpose of providing services, in order to send information and advertising messages to the Payer. Acceptance of the offer means the Payer’s consent to perform operations by the Service to collect, systematize, accumulate, store, clarify (updаte, modify), use, distribute (including transfer to third parties), depersonalize, block and destroy his personal data, to use automated, mechanical, manual and any other method at the discretion of the Service. The acceptance of this offer also confirms the unconditional consent of the Payer that the completeness, reliability and accuracy of the information provided by the Payer can be verified by the Service, as well as presented by the Service to third parties for the purposes of such verification.

9.4. This consent may be revoked by the Payer at any time by providing the Service with an application for revocation of consent to the processing of his personal data. This consent to the processing of personal data is provided for a period until the Payer withdraws consent to the processing of personal data.

9.5. The User confirms that he has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User cannot use the Cross-Market Service.