FAQ
How do I make an exchange on your website?
1. On the main page of the site, you need to sеlect the currency “GIVE” and currency “RECEIVE”, enter the amount in the calculator and the systеm will calculate the amount you will receive.
2. After that in the field “DATA ENTRY” enter the necessary data for exchange. In the same column you can see the exchange rate. It already includes the commission of our service. Click the button “Proceed to Payment”. 3.
3. On the next page you should read the information at the top of the page, then copy the site details, make payment and click “I PAYED”.
Where do I keep track of the status of my application?
You can track the status of the application in your Personal Account or by e-mail, which you specified in the application.
How long does the exchange last?
We will send the funds within 1-10 minutes after receiving the payment from you.
I made a payment, but the page with the “I paid” button is gone, what should I do?
If for any reason you could not click the “I paid” button, write to us in the online chat on the website or by e-mail [email protected]
I specified the wrong details and the funds did not arrive, what should I do?
Unfortunately, we will not be able to refund your funds. All we can do is send you the details of where the funds went. Be careful when entering data!
Can I cancel the exchange if I have already paid for the application?
If your application is not completed and the funds have not been sent, your application may be canceled and the funds returned to you minus the commission within the payment systеm. If the request has been fulfilled, it is impossible to cancel the exchange.
I bought Bitcoin, the funds did not come to me, and the application has the status “Processed”, what should I do?
An average of 3 to 6 confirmations of the Bitcoin network are required for funds to be credited to the wallet. The speed of confirmation depends on the workload of the Bitcoin network, the more unconfirmed transactions, the longer the transaction will be confirmed. You can always track network usage here.
I transferred Bitcoin, but did not receive a payment, what's the matter?
Bitcoin exchange operations are carried out only after receiving 1 confirmation from the Bitcoin network.
There are cases when your application is deleted, this happens if:
1. Payment for the application was not received within 1 hour from the moment of creation.
2. An amount has been transferred that does not match the amount you specified in the application. If the application has been deleted, contact the online chat on the website or by email [email protected] .
Where will my EXMO CODE go?
If you have created an application on our service in the direction of EXMO, after your application is executed, you will be able to receive your EXMO CODE in your mail.
Can I exchange an amount less than the minimum?
An exchange below the minimum amount is not possible.
Is it possible to exchange an amount more than indicated on the website?
Yes, to do this, you need to contact the operator in an online chat on the website and discuss all the details of the exchange with him. We will try to ensure that your request is fulfilled.
What time do you work?
Our service operates according to the following schedule:
Mon — Fri: from 09:00 to 00:00 Moscow time
Sat — Sun: free work schedule
Is registration required on your site?
No, registration is not required. But if you sign up for our service, you will be able to participate in our affiliate program.
What is your commission?
The commissions of our service are already included in the exchange rate and are displayed at the application stage.
What bonuses are there for regular customers?
Any registered user, making any exchange, already participates in the formation of their cumulative discount. After reaching any of the stages of our Loyalty Program, you receive a coefficient that is applied to the formation of a more favorable exchange rate for you at each subsequent exchange. That is, you get a discount on any exchange in any direction. You can get more detailed information after registering in your Personal Account.
I need a link to the transaction, where can I get it?
If you need a link to the transaction, write to us in the online chat on the website or by e-mail [email protected] . Specify the number of your application and the operator will provide you with a link.
I exchanged funds via telegram/telegram bot, by agreement on the forum, Skype, Viber, but did not receive my funds. Why?
All exchanges are made only through a request on the website https://cross-market.net /, in the application you will receive all the necessary details for making the exchange. If you are offered to make an exchange in a telegram, you have fallen for scammers who pose as us. Please be sure to inform us about such cases so that we can take action! All our official contacts for communication are listed on the ”Contacts” page: https://cross-market.net/contacts/
Why do I need verification?
We need to know that you have the card in your hands and that you are the one making the exchange. Many scammers try to use stolen data to transfer funds without having a plastic card in their hands. Therefore, verification is a simple but fairly reliable way to protect our users.
Do you have an affiliate or referral program?
Yes. We have a very clear and transparent affiliate program, its terms and conditions can be found at the link https://cross-market.net/for-partners/
What should I do if I don't receive an email?
If you have not received a confirmation email, then you should make sure that you entered the correct e-mail address during registration. Also, many email services may perceive our messages as unwanted and mark them as “spam” or not deliver them to you. The possible options for solving the problem are listed below.
1. Make sure that you entered the correct address when registering. To do this, go through the registration procedure again. If you see the message “the email address is busy” this means that the email address is busy and it is entered correctly.
2. You should check the Spam folder on your mail;
3. You should check your spam filter settings;
If none of the items helped you, please contact the round-the-clock support on our website.
